correctly to the Virgin Media wall socket, please follow these instructions to get set up. There must have been a previous installation or you would not have been offered a self install. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Stay safe online. Hi All I’m new here. The cable going in will be a double. The newer self install cables tend to be push fit but they are supposed to be attached to an F-type socket at the back of the Hub and at the wall. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. 0 Kudos Reply. Unscrew the connector from the wall box. Using another wall socket is crucial, especially if you don’t know what is wrong with the other socket. 0800 052 1734-----Options. Raised Rounded Profile. Options. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. So, a 50 minute broadband, TV and phone. My Virgin Media App. The cable on the right looks like is for a Freeview TV antenna. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. But I have no Virgin Media Wall socket in my house. Account - Cable. However, since theres no virgin media socket is it possible if someone who works at v. Sometimes there is no wall box, just a trailing cable. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. There is an access panel in the ceiling for pipes and cables. Or if the other end of the white cable is in a more useful. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. 09. Installation: Wall socket issue. However the wall socket doesn’t have the correct connection for the cable. #4. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. That is a rooftop aerial outlet for Freeview TV. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). 0a output. We all know and love the internet and TV services that can enter our homes through entry points. There are a few solutions if you have an Ethernet cable that doesn’t fit into the socket. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. The wall box may be branded with the logos of an old cable TV company (not VM). We would like to show you a description here but the site won’t allow us. If you're happy with this and for the charge we can make the arrangements for you 🙂. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. 150 from a. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. £270 does sound way over priced for a tv aerial. Please help. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Connecting Hub 3 To Extensions Virgin Media Community 4797660. #12. Thank you. Tudor. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. 29-12-2022 20:58 - edited 29-12-2022 21:00. they dont make much "fitting new socket" so recommend a "brand new aerial" as the old one was "not digital compatible" which is complete rubbish installers have been using switchover to make money for ages. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). All forum topics; Previous topic; Next topic; 14 REPLIES 14. Browse. No Virgin Media Wall Socket on 13-04-2022 14:08. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket. I don't longer work there. • Using your TV remote push the Input, AV or Source button. £270 does sound way over priced for a tv aerial. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. Hi. Multiple broadband wall sockets Virgin Media Internet Service. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. 1 [or 192. 1 and not usb 2. Call the Pre-installation and delivery team on 0800 052 1734. . Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. I can only find the TV socket. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I tried to plug in the new Hub but there is no Virgin Media wall socket for me to attach it to. 0 Kudos Reply. . We’ve exactly the same problem: no virgin media wall socket, but only the very old TV socket. Leave the "repaired" network cable disconnected for the moment. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). The box and cables may have been removed by the previous occupiers. Reply. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. --Hub 3. It should work ok. But the metal isolator box looks like it might be the wrong way around. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. The "two cables" sound very like a Sky dish install. This is designed to push over the existing screw connector the outlet has. Share. 0 Kudos. The other is marked TV, & this is used for TV & Broadband. The only problem is that the Virgin engineer kindly pushed the cable through a hole he drilled into the wall so it doesn't look very pretty. Joining in Options. The Motorola models include a built-in passthrough mode for attached devices and a line filter, saving you from buying both additional splitters and the line filter for your primary service line. Call the Pre-installation and delivery team on 0800 052 1734. These enter my house via an air brick/vent very close to. Various cable mediums are used in modern systems to transmit data. Virgin Media have used the Openreach socket to provide telephone services. on 23-12-2022 10:31. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. 0 Kudos. * Virgin want £99 to come around and disconnect this! I have attached 3 pictures demonstrating the socket, the outside wall and the old telewest box where the phoneline and broadband connect to, I have also highlighted the cable in green. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. in Networking and WiFi a month ago; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023; No internet when setup in QuickStart, set up and connections 13-08-2023Measuring a compact 230x153x55mm and weighing 1. -a power cable for the hub's adapter. 0 Kudos Reply. Being connected to the internet is one of the most important modern essentials in 2022,. I have signed up as a new user for Virgin Fibre. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. A second telephone is plugged into a wall socket downstairs with the Virgin number. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. Sometimes there is no VM wall box, just a trailing cable. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Upon connecting however, I got flashing red lights. Step 3: Plug in your Virgin Media Hub on the go-live date. 0 Kudos. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayRe: Red banded cable doesn't fit into the wall socket 3 weeks ago thats a very old socket by the looks of it - thats if it is from VM or one of the early providers - you could open it up and post another photo of whats inside - that may help but i would suggest the best course of action is give them a ring and book a tech - its freeI changed over to Sky several months ago now and am currently decorating my sitting room. Following the installation and verification of its functionality, you can browse the web or. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Push the red label end of the white cable, into the wall socket. old socket, needing a new wall socket damianbrozyna. Connect the isolation cable. Thanks for posting, welcome both to the community and also Virgin Media. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. Same thing happened, and on all the wall phone points. Hello sophieboulter1. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. We would like to show you a description here but the site won’t allow us. My VM Router is is my office adjacent to hall. So you can either unscrew this one & push on the connector provided in the Quick Start pack. I am trying to set up our wifi. time or you need to replace a Hub, Follow-up our step-by-step guide to get set up to not while. As bertles says it looks like a Satellite TV outlet that's been installed during decoration/the original build given it's unbranded, and recessed. What are the socket(s) that you are trying to remove - an extension socket or the VM master socket? If you are removing extension sockets, that should be easily achievable. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. many thanks. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Teki, Mar 28, 2020. I have also checked outside and there is no box either on my property or on my boundary wall. However, I do not have any of the specified wall sockets available. ) The hub will be in here too. Some while ago I had Virgin Media installed. . . 1. You shouldn't remove it as it belongs to Virgin Media but they are hardly likely to come knocking and complain to you about it. cheshire_man. on 14-09-2022 12:00. My Virgin Media App. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. . My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Everything is converted to specialised triple screened coaxial cable. Wall Socket. • Plug the power supply into a mains socket. Step 3 - Label the box – a letter came with the. I was told when purchasing the broadband and TV package that fibre was available here and already in use, so am wondering if I'm. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. 32,846. It also protects the network from 240 volts being fed to it by faulty TVs in your home. The wall box may be branded with the logos of an old cable TV company (not VM). It is 1/2 in. Indeed, I just took further photos which may help illustrating. Plug the cables into the Hub. As in coaxial head and thin cable tail? Not sure if that exists/would work. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. I need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. So, my downstairs living room has a virgin wall socket, which has been fine and dandy since we moved in. Push the white cable (from the old Hub) into the back of the new Hub. Can anyone tell me what the case is called, confirm its needed and. 19 minutes ago. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. I can only find the TV socket. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. Installing Virgin Media broadband on the first time . We would like to show you a description here but the site won’t allow us. 0 Kudos. I followed the cabling out of the house and to the brown box - and it has been cut! This video will show you how to install a Virgin Media extension cable. No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. Location. The wall box may be branded with the logos of an old cable TV company (not VM). Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. However, I do not have any of the specified wall sockets available. Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. #1. Plug into the Hub. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure. Does your wall socket look. That image is just the old landline cable, nothing to do with the Broadband . Re: I need a Virgin Media Wall Socket. ” I did not get a silver terminator cap in my packaging to send back. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Getting Connected with Virgin Media is easy when you have a wall socket. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. signed up and was given the option of self installation. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 07K; 223; 462; Natalie_L. We’ve exactly the same problem: no virgin media wall socket, but only the very old TV socket. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. . • Using your TV remote push the Input, AV or Source button. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is. Hello, We recently moved into a house which has this box connected to the router. But I have no Virgin Media Wall socket in my - 5339557. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. Received the kit and was excited to set up until I realised you need an ethernet wall socket. Tuning in. 0 which means the speed will be rather limited (i. So I can't do anything about price hikes. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Get the Hub ready by connecting the wires. #2. Reply. Back a step. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. just moved in, can see the brown cable coming in from outside but there's no VM. . Tip Set up all of your kit within 12 hours to avoid any delay and get the services you haveI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Virgin Media Wall Socket. . Don’t plug the power cable into a plug socket yet. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. Installation: Wall socket issue. The wall socket is - 5109379 - 2. My Virgin Media App. Forum Team 61 Views Message 2 of 2Solved No Virgin Media Wall Socket At Installation Community 4832746. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayPerfectly safe to remove it. We would like this to be re-located please into our living room on ground floor. I've recently bought my house and there is a Virgin Media box and cable which runs through my front garden, over the top of my house, down the back of the property and into my living room. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. That's definitely not a normal Cable TV outlet as they are surface mounted in a sloped box with the connections at the bottom pointing down (not out). Virgin Media. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Connect the Hub’s power cable with the blue tab. Or if the other end of the white cable is in a more useful. I’ve just lived into my new house and received my Virgin box. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. I am going to cancel. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. A Virgin Media wall socket is simply a point of entry into your home. $109 at Amazon. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. Please help. Re: No virgin media wall socket. wall socket. At the router end would be a RJ45 (M) to RJ11 (M) adapter, plugged into the router. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Flashing red is normally telephony fault or no signal. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. A Ti-Vo was installed in one of the upstairs bedrooms. Vonage 2nd line. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. No wall socket to connect. All. But I. However the wall. I have tried to contact vm but I don’t have a landline number so they w. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. There were many cable companies that originally built the networks in the early 1990s. In your Stream kit you’ll find everything you need to get the Stream box up and running. I have the new one as. Don’t plug the power cable into a plug socket yet. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. No, any cables within the house can be touched as much as the householder wants to touch them. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for. I have recently moved and set up the broadband kit however the wall socket that is in the property seems old and I’m not able to secure the - 4973572Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. So yes, following many takeovers, this is now your Virgin Media connection. I am just upgrading to gig1 and I would really like a whole refresh of my old coaxial wall cables and especially the wall socket that has been in my house for almost 20 years. 3 weeks ago. We'd love to assist with this, I will send you a PM here soon so we can look into what's. However, there is no Virgin Media Wall socket in my house. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. . A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Grab the end of the white co-axial cable and connect to the pokey-out socket on the Hub. on 30-09-2022 14:24. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Virgin Media. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. drive and thin wall design. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The Stream remote. S. Most Virgin Media customers will receive a Hub 3 router. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. Although it’s relatively rare, a faulty Virgin Media wall box can also cause connectivity issues. Account - Cable. Actually it is not a box it is just a cover to cover up the splitter behind it. A power adaptor to plug into the Stream box and a power socket at the wall. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. One of them was Telewest. Next, connect the power adapter to the Hub, and plug it into a. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. Back a step. Well-informed 444 Views Message 4. The Virgin wall sockets just have one connector at the bottom. • Connect the power supply to the back of the new box, then switch on at the wall. Only thing is how old is the Pc without a network card, since if its older it might be only usb 1. Even though you had the cable there previously you don't have the isolator anymore and will need to have one supplied and then the technician will need to check to make sure. The cable could be hidden within, or behind, furniture. The black twin cable (i believe it's called shotgun) has Satellite Main and Satellite Sub "F" Type connectors going in to my Samsung Smart Hub. Thanks, Megan_L 32,846. 1 Mar 2016. 1. Crypto• Plug the power supply into a mains socket. Getting Connected with Virgin Media is easy when you have a wall socket. There is this cable which I followed, it goes from the wall outside and then it is going up skywards. You should see a welcome screen, then the Virgin Media start up screen. Connect the Hub’s power cable with the blue tab. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Quick tips on prepping for Virgin Media technician's visit. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I have the most. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. Browse Virgin Media Virgin Media Community. If you had an Ethernet cable and/or a phone cable previously connected, plug those. 3 Switch off at the socket and unplug your TV box. Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. I have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. All I am aware of terminate the fibre inside. My options are . The house has the brown external junction box fitted to the front of the property on the external living room wall (see pic). 21 virgin media virgin tv v6 installation manual pdf 22 v6 file extension what is it how to open it solvusoft. The wall box may be branded with the logos of an old cable TV company (not VM). Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. Step 3 - Label the box – a letter came with the. 11 April at 1:01PM in Broadband & internet access. Options. Summary of Contents for Virgin Media Virgin TV V6. Business, Economics, and Finance. My mobile network signal crashed for a few days, an so I reconnected my telephone to the BT wall socket, but there's no signal/connection, and my phone display says "Please check line cord". I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. The box and cables may have been removed by the previous occupiers. Get virgin engineer to move the wall socket. on 15-11-2022 18:53. Removing Old Telewest Cable Page 2 Diynot Forums. I am having a room change and update so now will have a wall socket a lot closer to the virgin wall outlet than before, reducing the cable needed…We're here to help. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. 2. 0. VM BB TV Landline. Manage Your Account. You use the adapter provided by VM into the TEL1. Hi TRY, Thanks for updating your thread! I am really glad the security engineer managed to get this sorted for you without any issues I am also glad the redecorating went well too! If you need any further help, you know where we are. It may just be a cable rather than an internal wall box. It's obviously missing a case/cover and looks quite old. The phone number doesn't connect you. Business, Economics, and Finance. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Please help. screw the master socket back to the wall. VM BB TV Landline. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Upstairs, there's another socket, which I wish to use as I now have our home work setup in this room. Or if the other end of the white cable is in a more useful. If by old box you just mean a wall socket for plugging equipment into, it would be best to leave it in place in case you ever take Virgin Media services in future. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONNo virgin media wall socket. Trouble shooter. Old Timer. Tudor. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Has anybody ripped thes out and not disturbed the internet phone. Packages. Hi there I moved house with my family and we wanted to move to Virgin Media. The other is marked TV, & this is used for TV & Broadband. 6. These are the parts I could find, they were screwed into the end on the coaxial cable. Tudor. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. But what I can't figure out based on the research so. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. But I have actually managed to get through to the technical team over chat. If so, your phone connection is from the back of the VM hub. How about using a 10m RJ11 to RJ11 telephone cable. When Virgin Media (cable) was installed over 8 years ago, a box was put on the wall outside my front door - a long piece of white cable was run through the wall and fixed around the door frame and wall in the hallway. On the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. Rob. Hello, i registered VM broadband and scheduled to delivery on 1st September. they dont make much "fitting new socket" so recommend a "brand new aerial" as the old one was "not digital compatible" which is complete rubbish installers have been using switchover to make money for ages.